Refund Policy
What's free
The full demo on sample data. Our public cancel guides. Building a list by tapping the subscriptions you already know about, and sorting it. Running a scan and seeing how many recurring charges it finds and what they cost. There's nothing to bill and nothing to refund on any of it.
A scan ($49)
A scan is a single purchase: $49 for one scan, with no subscription and nothing that renews, so you'll never be surprised by a future charge. Upload as many statements as you like, from every account and card, in that one scan. QuitSub reads them entirely inside your browser, cleans up the garbled merchant names, works out each charge's real rhythm, catches an annual charge hiding twelve months back, and flags the ones that look wrong. Paying unlocks that scan's full results: every charge it found, and the way out of each. Your files are never uploaded and we never see them. Scanning new statements later is a new scan. We don't promise future updates or ongoing maintenance: you're buying the scan as the tool works today.
See it work before you pay. The demo runs this exact engine on sample data, and your own scan shows you how many recurring charges it found and what they cost before you pay anything. Nobody buys blind. If a scan finds less than $49 a year, it's free: you just see everything.
Changed your mind? 7 days, no questions. Reply to your receipt within 7 days of buying and we refund you — you don't have to give a reason, justify it, or talk to anyone who tries to talk you out of it. That is the entire process, deliberately, because the alternative is what every company on our cancel guides does to you. (A scan bought with a friend's code is refunded at what you actually paid. A 2-scan pack is refunded in full within the same 7 days, whether you've used one scan or both.)
After 7 days, a scan is final. Its results are already yours, so, like any digital download, it can't be "returned" afterwards. What we do stand behind: if something is actually broken — the app can't read your file, or a feature doesn't work — email support@quitsub.com and we'll fix it or refund you. And if you paid but never got a scan out of it, that's a refund, no argument. We're reasonable people and we want it to have worked for you.
Concierge (one-time, quoted)
Concierge is quoted case by case. You email us what you are up against, a person reads it and replies with what it would take — there is no deposit, no scheduler and nothing charged before you agree a price in writing. If we quote and you decline, you owe nothing. Once work has been performed it is refundable only at our discretion, since the time has been spent. Unhappy with the help you received? Tell us — we will make it right.
How to request a refund
Email support@quitsub.com from the address on your receipt and include your order details. We aim to respond within 2 business days, and refunds typically post back to your card within 5–10 business days after approval.
Before you dispute a charge
If something looks wrong, please email us first — we're responsive and can usually sort it out faster than a bank dispute.