Refund Policy
Free Scan
The free scan is free. There's nothing to bill and nothing to refund.
Pro ($79, one-time)
Pro is a one-time purchase — there's no subscription and nothing that renews, so you'll never be surprised by a future charge, and updates are included at no extra charge.
Try before you buy. The full scan is free, so you see exactly what QuitSub finds on your own statement — every subscription, the totals, the flags — before you pay anything. Nobody buys blind.
Because of that, unlocking Pro is final. Pro instantly reveals the cancel routes and lets you download them, so — like any digital download — it can't be "returned" once unlocked. What we do stand behind: if something is actually broken — the app can't read your file, or a feature doesn't work — email support@quitsub.com and we'll fix it or refund you. We're reasonable people and we want it to have worked for you.
Concierge (one-time, quoted)
Concierge is a one-time service, quoted from your list before any work begins (see our Terms for how it's priced). It's refundable in full any time before your guided session takes place. Once we've done the session or delivered the hands-on help, it's refundable only at our discretion, since the work has been performed. If you're unhappy with the help you received, tell us — we'll make it right.
How to request a refund
Email support@quitsub.com from the address on your receipt and include your order details. We aim to respond within 2 business days, and refunds typically post back to your card within 5–10 business days after approval.
Before you dispute a charge
If something looks wrong, please email us first — we're responsive and can usually sort it out faster than a bank dispute.